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Your partner in performance & uptime. Access resources, manage your equipment, and connect with our engineering team to ensure your Arkstar solutions operate at peak efficiency.
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Frequently Asked Questions
FAQ
We have gathered frequently asked questions and their answers in one place. Use the FAQ to get answers to your questions about our pumps, products and services.
The optimal pump depends on your fluid, required flow rate (GPM/LPM), pressure (PSI/bar), temperature, and industry. The most efficient way is to contact our application engineering team with these details. We can recommend the best model from the ARKSTAR or ARKFLO series for peak efficiency and reliability.
ARKSTAR pumps are commonly constructed in cast iron, stainless steel (304 or 316), and other alloys. The material is selected based on the fluid’s corrosiveness, required hygiene level, and operating pressure. Specific material options for your application can be confirmed in the product datasheet or by consulting our team.
Yes. ARKFLO pumps are excellent for abrasive slurries, viscous materials, and shear-sensitive fluids. Their diaphragm design isolates the fluid from internal mechanics, and we can configure them with abrasion-resistant materials or gentle pumping actions to protect your product.
Ratings vary by hose type (material, reinforcement). Our ARKFLEX series includes hoses rated for very high pressure and a wide temperature range. Please refer to the specific technical data sheet for the hose model you are considering, or provide your operating parameters for a safe recommendation.
Yes. We offer specific models and configurations designed for sanitary service. These feature polished stainless steel surfaces, sanitary fittings, and materials compliant with relevant standards (e.g., FDA, 3-A). Please specify your sanitary requirements when inquiring.
Absolutely. While we have a comprehensive standard range, many industrial challenges require tailored solutions. We frequently customize pump materials, seals, motor types, hose constructions, and lengths to meet unique application needs. Discuss your project with our engineers.
We offer a variety of sealing options, including mechanical seals and packing, in different materials like Viton, EPDM, and PTFE. Chemical compatibility is critical. Please provide the full name of the chemical(s) in your process, and our team will specify the compatible seal material.
To ensure optimal performance and warranty, we recommend using genuine Arkstar parts. You can request parts and service through our support team by providing your equipment model and serial number. This guarantees part correctness and access to technical support.
Arkstar products come with a standard warranty against manufacturing defects. The specific warranty duration and terms may vary by product line. Please refer to the warranty statement provided with your product documentation or contact us for details.
For urgent operational issues, please contact our main support mail (support@arkstar.ca). Having your pump or hose model number, serial number, and a brief description of the symptom ready will help us expedite your case.